Operations Management is an outgrowth of Production Management, a relatively new field in the history of business enterprise. With the onset and maturing of the Industrial Revolution, manufacturing capacities expanded exponentially as did the amount of support and scientific tools needed to sustain this capability. Companies, and even entire industries, often migrated regionally, and ultimately internationally, to obtain a greater economic advantage in the utilization of their resources. Concurrent to the rise of manufacturing industries, service industries also were created and grew to assist consumers in choice selection. As it stands today, Operations Management encompasses the physical reality of both manufacturing and service industries in their quest for increasing effectiveness and efficiencies in delivering the goods and services to their intermediate and ultimate consumers.

Smart companies know that effective people management strategies increase an organization's human resource value. Corporations have learned that designing and implementing the right human resources policies and programs increases loyalty and commitment to the organization, promotes better decision making for the organization and the employee, and generates measurable returns (e.g. increased productivity, cost reduction). In today’s globally competitive and constantly changing business environment, effective human resource management skills are more important than ever before. If managed carefully, human resource management becomes a strategic advantage to the company. To meet this challenge, effective and competitive organizations realize that human resource recruiting and selecting employees, with professional expertise as well as ongoing training, is the key to achieving corporate goals.

Good business decisions are made with the assistance of vast amounts of information. Statistics is a methodical way of dealing with the collection, analysis, interpretation, inference and presentation of that data.

The first step in quantitative analysis is to identify a problem that can be solved using statistics. Next is to recognize the various types of information already available or the kind of information needed to solve business problem, or challenge assumptions. Once collected, data is organized and statistical measures applied showing mean, median, range, and standard deviation to help analyze the information.


The rapid change in technology and global competition in today’s business climate has changed the way corporations operate and plan for the future. The old highly bureaucratic management structure cannot respond quickly to outside influences. The increased need to be competitive, to create quality products in a shorter period of time, and to develop, trusting, long-term relationships with customers has led to more horizontal work flow and project coordination. The organizational structure is now built around cross-functional teams. Project Management is a disciplined approach to managing projects and teams.